Returns & Exchanges

At Zendure, we stand by the quality of our power solutions and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your product is defective or doesn't meet your needs, our hassle-free return process is designed to get you back to being powered up as quickly as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all cables, accessories, and documentation to ensure a full refund eligibility.

• 3.
  Ship to Service Center

  Attach the provided shipping label or use a traceable carrier to send the package to our designated inspection facility.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 7-10 business days to your original payment method.